We sell worldwide and next door. Many of our customers are
businesses
and organizations; others are independent retailers. Our customers come
in all sizes. They may sell our
products on line, in a store, or at an event, or they may use our
products to make their own. We also supply products for organizational
use, such as awards and volunteer pins.
Do you sell to retail customers?
We don't sell retail, but we do keep an up-to-date (and growing) list
of dealers who sell the same fine products you see on this site.
Many
will ship worldwide. If you need help finding a dealer, please contact
us.
Do you have a minimum order size?
Nope. We like our small customers, too. If you're buying from us
for
the first time, though, we must receive payment before we ship.
Will you do special orders?
We try very hard to keep our online catalog up-to-date and
complete,
but a few of our items aren't online yet. If you don't see what you
want here, please contact us and ask.
Do you sell on consignment?
We don't sell on consignment. It increases our paperwork and your
cost,
and
we'd rather keep both as low as possible. We can often work out
flexible payment options for special situations, though.
What are your payment terms?
For your first order, we must receive payment before we ship. After
your first order, our terms are net 30 days for our U.S customers. We
accept checks, money
orders, Visa, and Mastercard. Overseas orders must be paid by Visa or
Mastercard, in US dollars, before we ship.
How do you ship? What charges can I expect?
We usually ship by FedEx ground or by US postal service. We will
expedite
shipping at your request. As for charges, we add appropriate shipping,
handling, and insurance charges to all orders. Foreign customers are
responsible for duties, taxes, and customs.
Do you drop ship?
Yes – we're happy to drop ship, with no additional fees. In fact,
many
of our customers choose drop shipment rather than shipping the order
themselves. It lets them offer a wide
selection of products without the cost and inconvenience of storing
inventory. When you choose drop ship, the package will show your name
and address as the return address. It looks like it came from you. We
will send you an invoice at the end of each month.
What's your return policy?
We'll accept returned items that are in the same condition as when
you
received them. No invoice is required – but if you include one, you can
be sure you'll be credited the full amount you paid. You pay shipping
on the return. We don't charge restocking or any other fees. All
refunds are made as credits toward open or future orders.
We're having an event – will Brass and More be a vendor?
Usually not. Offering great products at your event is a good idea,
and
of course we encourage you to sell ours! Doing it yourself lets you
select those products that appeal to the people in your
area. And using your own volunteers saves you money – money you can use
to directly benefit the dogs in your community. To help out, we'll be
happy to make flexible payment arrangements for your event.
May I use your product photos?
Yes, you're welcome to – but only to promote the product in the
photo.
Feel free to copy the photos you need and save them to your server, but
do not link to the photos on this site.
Would Brass and More be willing to make a donation to our group?
There are so many deserving groups, and we can't donate to them
all. To
make the decisions a little easier, we tend to make our donations to
current customers. We will consider others, though. Please contact us.
The leading wholesale distributor of
greyhound
gifts and jewelry in the United States
Established 1989
